Viejas Casino & Willows Hotel, Alpine
About Resort
Rooms & Amenities
Rooms at Viejas Casino & Willows Hotel feature
Dining Options
Dining options include
Leisure & Entertainment
Guests can relax at
Services & Local Area
The hotel provides a
Select your room type
Price and Room Availability Calendar
Getting around
Explore a range of transportation options for your spa getaway
Facilities
General
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Adults only
- Luggage storage
- Locker room
- Allergy-free rooms
- Lift
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Vending machines
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Bowling
Services
- Free shuttle service
- Valet parking
- Room service
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Spa & Leisure
- Seasonal outdoor pool
- Heated swimming pool
- Sun loungers
- Casino
- Entertainment
- Garden area
- Spa & wellness centre
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Facial
- Treatment room
- Beauty treatment
- Massage
Room features
- Air conditioning
- Heating
- Sitting area
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Reviews and Ratings <br />
Viejas Resort & Casino offers a vibrant atmosphere, a stunning casino, and beautiful accommodations. The staff, especially Joseph, adds to the warm experience with exceptional service. The dining options, particularly the impressive buffet, are a highlight. However, some rooms could use a bit more space, and the price for the buffet can be steep.
My experience at the Willows Resort & Casino was unforgettable! The highlight for me was Joseph at the concierge desk, whose exceptional service and warm personality made me feel valued from the very start. The buffet was impressive with a great selection of delicious options. However, the service in the restaurants was inconsistent, which was a bit disappointing during my stay.
While Viejas Hotel has a beautiful setup with friendly staff and an impressive casino, my experience was marred by the excessive smoking inside the casino and the disappointing dining options. The cleanliness of the rooms stood out, but the lack of housekeeping during my stay was frustrating. Overall, it has its merits, but some key areas need improvement to elevate the experience.
I had an amazing time at Viejas! The resort offered a fantastic buffet with a wide array of delicious dishes that kept me coming back for more. I found the adult-only pool serene and the rooms were spacious and well-kept. However, the service could use some improvement, particularly in housekeeping, as it wasn't consistent. Nonetheless, I appreciated the overall atmosphere and the good value for my stay.
I recently had a mixed experience at Viejas. On one hand, my stay featured exceptional service from a staff member named Joseph, who went out of his way to make our time special. However, the management's handling of a situation we encountered was disappointing and left a negative impression. The overall atmosphere of the resort was enjoyable, though I have reservations about their conflict resolution approach.